Refund policy

Last updated: October 10, 2026

We want you to be happy with your fragrance. This policy explains what you can return and how refunds work.

30-day returns on unopened items

You can return an item within 30 days of the delivery date if it is:

unopened and unused (never sprayed, dabbed or tested),
in the same condition you received it, with any cellophane, seals, caps and boxes it came with, and
returned with all parts of the order (for example, every item in a gift set).

We cannot accept opened or used fragrances, because we cannot resell them.

Final sale items

Items sold as testers or unboxed, and sample vials, are final sale and cannot be returned for change of mind. They are 100% authentic and clearly labeled on the product page. Testers may come in plain packaging and may not have a cap or retail box. If a final sale item arrives damaged, leaking or is the wrong item, it is still covered by the "Damaged, leaking, defective or wrong items" section below.

How to start a return

Email info@cccfragrancehouse.store or call (973) 454-6711 (Mon–Fri, 9am–6pm ET) with your order number and the item(s) you want to return.
We will reply with return instructions and the return address. Please do not send items back without contacting us first. Returns sent without our instructions may not be accepted.
Pack the item securely so it can't break or leak in transit, and ship it using a trackable service.

Return shipping costs

Change of mind: you pay for return shipping.
Our mistake (damaged, defective or wrong item): we cover the return shipping, or we may not need the item back at all.
Original shipping charges are not refunded, except when the return is due to our error.
There is no restocking fee.

Damaged, leaking, defective or wrong items

If your order arrives damaged or leaking, or you received the wrong item:

Contact us within 7 days of delivery at info@cccfragrancehouse.store.
Include your order number and clear photos of the item, the packaging and the shipping label.
Once we review it, we will send a replacement (if in stock) or issue a refund for the affected item, whichever you prefer.

Refunds

After we receive and inspect your return, we will email you to confirm whether it's approved.
Approved refunds go back to your original payment method within 5–7 business days of approval.
Your bank or card company may take a few more business days to post the refund. If it has been more than 15 business days since we approved your refund, please contact us.

Exchanges

We don't offer direct exchanges. The fastest way to get a different item is to return the one you have (if eligible) and place a new order.

Order cancellations and changes

If you need to cancel or change an order, contact us as soon as possible. We can cancel or change an order only if it has not yet shipped. Once an order has shipped, it can be returned under this policy.

Lost packages and refused deliveries

If your tracking shows "delivered" but you can't find the package, please check with neighbors and your local carrier office, then contact us within 7 days. We will work with the carrier to resolve it.
If a package is refused or returned to us as undeliverable (for example, because of an incorrect address), we will refund the item price minus the original and return shipping costs after the package comes back.