We want you to be happy with your fragrance. Here is a short summary of our returns. Our full Refund Policy has all the details.
30-day returns on unopened items
You can return an item within 30 days of the delivery date if it is:
- unopened and unused (never sprayed, dabbed or tested),
- in the same condition you received it, with any cellophane, seals, caps and boxes it came with, and
- returned with all parts of the order (for example, every item in a gift set).
We cannot accept opened or used fragrances.
Final sale items
Testers, unboxed items and sample vials are final sale and cannot be returned for change of mind. They are 100% authentic and clearly labeled on the product page. If one arrives damaged, leaking or is the wrong item, it is still covered (see below). Learn more: Tester vs. retail bottle.
How to start a return
- Contact us with your order number and the item(s) you want to return. Email info@cccfragrancehouse.store or call (973) 454-6711, Monday–Friday, 9am–6pm ET.
- We will reply with return instructions and the return address. Please don't send items back without contacting us first.
- Pack the item securely and ship it with a trackable service.
Return shipping costs
- Change of mind: you pay for return shipping.
- Our mistake (damaged, defective or wrong item): we cover return shipping, or we may not need the item back.
- Original shipping charges are not refunded, except when the return is due to our error.
- No restocking fee.
Damaged, leaking or wrong items
Contact us within 7 days of delivery with your order number and clear photos of the item, the packaging and the shipping label. After review, we will send a replacement (if in stock) or refund the affected item, whichever you prefer.
Refund timing
- After we receive and inspect your return, we email you to confirm whether it's approved.
- Approved refunds go back to your original payment method within 5–7 business days of approval. Your bank may take a few more business days to post it.
Exchanges and cancellations
- We don't offer direct exchanges. Return the eligible item and place a new order.
- We can cancel or change an order only if it has not shipped yet, so contact us as soon as possible.
Lost or refused packages
- If tracking shows delivered but you can't find the package, check with neighbors and your local carrier office, then contact us within 7 days.
- If a package is refused or returned as undeliverable, we refund the item price minus the original and return shipping costs once it comes back to us.
See also: Shipping & Delivery · FAQ · Contact us