FAQ

Quick answers about our fragrances, shipping, returns and checkout. Can't find what you need? Contact us.

Products & authenticity

Are your fragrances authentic?

Yes. Every fragrance we sell is 100% authentic designer or niche product. See our Authenticity page and our guide on how to spot authentic designer perfumes.

What is a tester, and how is it different from a retail bottle?

Testers are authentic products that may come in plain packaging and may not include a cap or retail box. Testers and unboxed items are clearly labeled on the product page and are final sale. Read Tester vs. retail bottle.

What is the difference between Eau de Parfum and Eau de Toilette?

The main difference is fragrance concentration, which affects how strong the scent is and how long it lasts. Our guide Eau de Parfum vs. Eau de Toilette explains it in detail.

How do I choose a scent?

Start with the fragrance family you like (fresh, floral, woody, amber and more). See Fragrance families explained, browse our best sellers, or shop women's, men's and unisex fragrances. Buying a gift? Try our gift sets and holiday gift guide.

How should I store my perfume?

Keep it in a cool, dark place, away from heat and direct sunlight. Read How to store perfume so it lasts.

Shipping

How much does shipping cost?

Standard shipping is $8.00 and Express shipping is $15.00. You will see the options, prices and estimated delivery times at checkout. See Shipping & Delivery.

When will my order ship, and can I track it?

Orders are processed within 2–4 business days and ship from New Jersey with tracking. We email you a tracking number when your order ships, and you can also check it on our Track your order page.

Do you ship internationally?

Not at this time. We currently ship to addresses in the United States only.

Returns

What is your return policy?

You can return unopened, unused items within 30 days of delivery. Contact us first for return instructions. Details are on our Returns & Refunds page.

Can I return a tester or unboxed item?

Testers, unboxed items and sample vials are final sale and can't be returned for change of mind. If one arrives damaged, leaking or is the wrong item, contact us within 7 days of delivery and we will help.